The ANGELA BARBIERI website (hereinafter the "Website") is an e-commerce website that is accessible via the Internet at http://angelabarbieri.fr and http//angelabarbieri.com/.
It is operated by SHOPYFIVE.
The use of this Website and all orders of products offered on the Website imply the consultation and express acceptance of these General Terms of Sale. Any purchase of products on this Website from the Customer entails express acceptance of the General Terms of Sale as detailed hereinafter:
These General Terms of Sale applies to all orders placed on the Website. The Customer acknowledges receiving information and fully accepts the General Terms of Sale upon placing an order on the Website.
The company ANGELA BARBIERi EURL may update or modify these General Terms of Sale at any time. Accordingly, the terms applicable to products orders by Customers are those applicable on the date of the order.
For further information, question, piece of advice or order tracking, our Customer Service can be reached:
- by post : ANGELA BARBIERi EURL - Service Clients - 231 rue Saint Honoré 75001 Paris
- by e-mail : firstname.lastname@example.org
- by telephone : 06 42 36 02 58 (Monday to Friday from 9:30 to 18:30, excluding holidays).
Order terms and conditions
To be a Customer of the Website, order shall be placed by private individuals or companies as « final buyers ». The resale or distribution of products purchased thru the Website is strictly forbidden.
To place an order on the Website, the Customer warrants full legal capacity, being aged 18 or over and holder of a credit card or Paypal account.
Placed orders will be accepted within the limit of available stock.
The products offered for sale and prices are those listed on the Website, within the limit of available stock. The Website makes every effort to accurately present and describe the products. Information given regarding each product information description is given on an indicative basis. The products are sold in compliance to French regulation and governed by the Laws of France.
Products are offered subject to availability. If a product unavailability’s is detected after the order was placed, ANGELA BARBIERI will inform the Customer by e-mail or telephone as soon as possible, by offering the Customer:
- to substitute the unavailable product by another product of the same price
- to partially cancel the order
- to totally cancel the order.
The partial or complete cancellation of the order leads to the reimbursement of the cancelled product(s); in that case, ANGELA BARBIERI will recredite the bank account or Paypal account that was used for the purchase within a maximum of fourteen (14) days following the day after the day on which the Customer placed the order.
ANGELA BARBIERI may not be held liable if products are out of stock or unavailable.
The photographs, texts, designs, information and characteristics reproduced and illustrating the displayed products do not fall within the scope of the contract. ANGELA BARBIERI may not be held liable for errors or inaccuracies showing on the Website. ANGELA BARBIERI may update these at any time.
The creation of a personal account on the Website is necessary for order confirmation. This account is designed to store billing and shipping information regarding the placed order and following orders. To this end, the Customer is required to create its own password for further use of this account. The Customer agrees to store these personal identifications and not communicate them to third parties. As a consequence, all purchase registered thru these personal identifications shall be deemed validated by the Customer holder of these personal identifications. In case of loss, theft or any fraudulent use of the password, the Customer agrees to immediately inform the Website.
The account creation is free of charge. Personal identification and password allowing access to the Website are strictly confidential and should not be communicated to third parties. Upon creation of the account, the Customer receives conformation of the registration by e-mail.
The Customer can deactivate the account by sending an e-mail to the Customer Service at email@example.com at any time. Upon deactivation of the account, the Customer is free to create a new account at any time.
Data collected by ANGELA BARBIERI EURL constitute proof of all former transactions between ANGELA BARBIERI and the Customer. Contractual information is offered in French or English according to the chosen language by the Customer and will be subject to confirmation by an e-mail sent at the latest when the order is delivered.
The Customer must verify completeness and conformity of the information provided to ANGELA BARBIERI. ANGELA BARBIERI cannot be held liable for any eventual input errors when filling up forms and their consequences in terms of delays or mistakes regarding the shipping. In that case, further expenses required for the reshipment will be charged to the Customer.
Once validated, the order is forwarded to ANGELA BARBIERI for processing. The Customer can modify or cancel the order solely by contacting the Customer Service by telephone or by e-mail, before shipping of the package.
ANGELA BARBIERI may reject any order placed by a Customer with whom a dispute has arisen for a previous order, or if ANGELA BARBIERI reasonably considers that the Customer has breached these General Terms of Sale or if the Customer engages in fraudulent activity, or for any other legitimate grounds.
Proof of purchase
ANGELA BARBIERI advises the Customer to keep a reliable electronic or printed copy containing information regarding the Customer's order.
In application of article L. 134-2 of the French Consumer Code regarding any orders placed for an amount above one hundred twenty (120) Euros, ANGELA BARBIERI shall retain a written copy of the contract between ANGELA BARBIERI and the Customer, during a period of time that runs from the conclusion of the contract until the delivery date of the goods and for a period of ten years thereafter (as stated in the Decret 2005 137 of January, 16 2005). The Customer is entitled to access this written record at any time, by making a request to firstname.lastname@example.org and attaching proof of identity.
The Customer can, via the account, review former, current or recently delivered orders and manage and store personal information (postal address, telephone number, bank details).
ANGELA BARBIERI store recorded data in reasonably secured information systems. The data recorded by the Website constitutes proof of all the transactions concluded between ANGELA BARBIERI and the Customer. The storage or orders or invoices is processed thru a reliable and durable medium and can be produced if proof is required.
The products are invoiced on the basis of the displayed prices on the Website at the time the order is placed. Any order placed on the Website shall be paid immediately during order process before checkout.
The Customer accepts ANGELA BARBIERI right to modify prices of the products offered on the Website at any time. However the products will be invoiced on the basis of the tariffs in force when the order is recorded, subject to the availability of such products.
The prices displayed on the Website are in Euros all taxes included (for France and the EU countries). For customers residing outside the territory of the European Union and in the Dom-Tom, it is specified that the prices displayed on the Website shall be invoiced after deduction of VAT. These prices are quoted DDU (“Delivery Duty Unpaid”). The Customer must comply with customs duties, formalities, and import taxes applicable in the country where delivery is requested.
The prices given do not include the delivery costs, which will be invoiced in addition and specified to the Customers before the order is confirmed and when the order is definitively validated (see below “Deliveries”).
Terms of payment
All orders are payable in Euros. To pay the order, the Customer has the choice between the following payment options :
- Credit Card, MasterCard, Cofinoga or Privilège, Visa, Carte Aurore, 4 étoiles
- Paypal account
- Gift certificate issued by the Website, exclusively destined for purchase of products offered on the Website (see below « Gift certificate »).
The availability and shipping time will be recalculated as per the date of reception of payment.
ANGELA BARBIERI holds the right to reject any orders if there is an existing dispute with the Customer, in the event of total or partial failure to pay for a previous order by the Customer, if credit/debit card payment authorization is rejected by the banking organizations or Paypal, or in the event of total or partial failure to pay. Processing and shipping of the order will occur only after verification of payment and reception of authorization by banking organizations or Paypal.
Upon expiration date, if payment has not arrived within three (3) weeks following the sent order confirmation despite one or several reminders by e-mail, ANGELA BARBIERI is entitled to unilaterally terminate the contract and cancel the order. In case or termination of contract, ANGELA BARBIERI is not obligated to ship the ordered good; further rights are released from both parties.
The Customer agrees to solely receive electronic invoices.
The ordered products shall remain the property of ANGELA BARBIERIuntil full reception of payment of the price from the Customer, all fees and taxes included.
The transfer of property of the good purchased from ANGELA BARBIERI by the Customer from a third party will not be taken in charge by ANGELA BARBIERI. Only the original buyer can benefit from these General Terms of Sales.
Credit card or Paypal account debit occurs during the payment validation. In case of unavailability of ordered articles (see “Products availability”), the said unavailable products will either be exchange or reimbursed.
Retention of title
The products ordered shall remain the property of ANGELA BARBIERUI until full reception of payment by ANGELA BARBIERI. On the effective date of delivery, the risks (in particular of loss, theft or damage) concerning the products delivered are transferred to the Customer.
The period of preparation of order is not included in the delivery time. Orders are prepared within a maximum of two (2) days after the day of validation of the order, granted the availability of ordered articles. Validated orders on working days before 9 o’clock are processed that same day; orders validated after 9 a.m. are processed on the next business day.
The preparation of order periods can be extended in exceptional cases: during activity pic (i.e. Christmas, sales), temporary out of stock, Force Majeur event. ANGELA BARBIERI agrees to prior inform the Customer, either by telephone or by e-mail. If for whatsoever reason (other than previously stated) a delay in the preparation of order occurs, ANGELA BARBIERI agrees to reimburse the Customer if an agreement has not been reached between the parties.
Deliveries - Delivery zone - Delivery time
Products are delivered to the delivery address provided by the Customer during the order process.
ANGELA BARBIERI cannot be held liable for any input errors during form filling and their consequences in terms of delivery time or errors. In this context, all extra costs for reshipping shall be borne by the Customer.
During the order process, it is required from the Customer a choice of delivery method according to those offered by the Website. The transporters are the following:
- Colissimo (5€, free for orders over 50€) : 48h à 72h working days, from the day of shipping *
- Chronopost Relais 24H (8 € VAT) : 24h working days, from the day of shipping*
- Chronopost 24H (13 € VAT) : 24h working days, from the day of shipping*
* delivery time and average tariffs observed for shipping in metropolitan France.
- with LA POSTE : from 12 to 18 € VAT according to delivery zones
- with CHRONOPOST : 43 € VAT
- with LA POSTE : from 10 to 17 € VAT according to delivery zones
- with CHRONOPOST : from16 to 40 € VAT according to delivery zones
- with LA POSTE : from 17 to 24 € VAT according to delivery zones
- with CHRONOPOST : from 49 to 56 € VAT according to delivery zones
Delivery costs are calculated according to the ordered products, chosen method of delivery and stated country of delivery. These costs are due by the Customer in addition of the price of the purchased products.
For Colissimo deliveries provided by La Poste in France, if the recipient is unavailable during the visit of the Transporter, the package is dropped at the closest Post office from the delivery address. Unclaimed packages are returned to ANGELA BARBIERI. ANGELA BARBIERI cannot be held liable for overly long delivery time caused by the unavailability of the recipient or in case of absence of withdrawal during the given period.
ANGELA BARBIERI cannot be held liable for overly long delivery time due to errors or disruption imputable to the Transporters (partial or total strikes of the Transporters and/or means of transportation and/or of communication).
If the company ANGELA BARBIERI is prevented from processing the order due to a Force Majeur event as defined by the French jurisprudence, for example but not limited to, an error imputable to the Customer, the delivery time is automatically extended in accordance to the delay of that said disruption. ANGELA BARBIERI shall inform the Customer by e-mail or telephone on the disruption from its beginning to its resolution. If the disruption lasts more than four (4) weeks, both parties agree they can cancel the order, excluding any form of compensation for the Customer.
Should there be any absence or delay in delivery above eight (8) workings days, the Customer must inform the Customer Service of the Website as soon as possible, either par telephone or e-mail at email@example.com. All claims filed more than thirty (30) calendar days following the date of order validation will be rejected and ANGELA BARBIERI will be released of all liability.
Any delivery anomalies (missing or broken products, damaged package, etc.) must be noted by Customer on the form presented to them and signed when the package is delivered. The Customer must imperatively notify the Customer Service department, by e-mail to firstname.lastname@example.org or by telephone.
Upon reception of ordered products, the Customer must check that products are compliant. In case of non-compliant products or should the Customer not be satisfied with the products, the Customer can return or can request the exchange or the reimbursement as stated in the “Returns – Exchanges – Reimbursements” provision.
The risk of lose or deterioration of the Product / Package is transferred to the Client upon Delivery. In case of deterioration of the Package, the Client may state a conditional acceptance or the Package with observations or refuse the Package.
The client is held responsible for checking the delivered goods. Any anomalies regarding the articles (damages, missing Good in regards to the Delivery Slip, damaged or opened Package, broken Good...) shall imperatively be signaled in the 5 days following the Delivery.
In case of loss of the Package, dispute of the Delivery or reception of a damaged Package. The Client accepts to transfer to ANGELA BARBIERI any documents deemed necessary by the shipping companies (Colissimo, Chronopost...) including but limited to: certification of non reception or dispute, copy of the ID, etc. in order to permit the opening of an investigation by the shipping company.
Returns – Exchanges – Refunds
All purchased products receive the « satisfied or reimbursed » provision, pursuant to the Consumer Code, article L 121-20, unless specified otherwise during time of purchase. The Customer can exercise its withdrawal right, pursuant to article L 121-20 of the Consumer Code. This withdrawal right is granted free of charge, with the exception of delivery costs that shall be borne by the Customer.
Should the products subject to return constitute a gift, the Customer shall be in charge of the return inquiry and not the gift’s recipient.
Exchanges or reimbursements can only be granted to products purchased on the Website, within fourteen (14) calendar days following the reception of the package.
Return inquiries for product(s) ordered on the Website will be granted, provided that:
- the products must be returned accompanied by the purchase invoice , the delivery receipt or the return note
- the products are in the same condition in which the Customer received them (items should not be used, suffer any deterioration however slightly and be in perfect cleanliness) with the exception of non-compliant products
- the products are in their original form and package
- to the following address (including the return number written on the package):
Atelier ANGELA BARBIERI
5 rue Broca
Delivery costs due to the return of products shall not be reimbursed except for non-compliant products (products sent by error or defective, etc.).
ANGELA BARBIERI advices the Customer to return the products using Colissimo with delivery against signature, with complementary insurance covering the value of goods that will guarantee, the monetary compensation should loss or deterioration happen. The company ANGELA BARBIERI shall not be held liable for delivery problems occurred during the reshipment (loss, theft, overly long delivery time, damaged package, etc.).
If the aforementioned conditions are not fulfilled, ANGELA BARBIERI may refuse the return of the related products and will send them back to the Customer, without any possibility of return or reimbursement. ANGELA BARBIERI has full latitude to decide whether the products are in their original form upon reception by ANGELA BARBIERI.
Return inquiries are carried thru the Customer’s ANGELA BARBIERI account on the Website (section “History and details of my orders”). During the return process, the Customer shall select the product(s) to be returned, chose whether it shall constitute an exchange or reimbursement, and specify the return motive. The inquiry is then submitted for validation by ANGELA BARBIERI, who will notify its agreement to the Customer by e-mail accompanied by a return number.
Following the reception of the return number, the Customer can download the return note on the Website, thru the ANGELA BARBIERI account and attach it to the package returned to ANGELA BARBIERI.
According to the French Hamon law, you can send a online withdrawal request ro our Customer service within 14 calendar days after your purchase. You can find the request form online, on your customer account ("My merchandise returns" > "Withdrawal form").
In case of exchange inquiry
Exchanges will only be accepted if the price of the initially ordered products matches the price of the requested products in replacement. Should this not be the case, ANGELA BARBIERI cannot validate the exchange inquiry. If both parties cannot reach an exchange agreement, ANGELA BARBIERI shall reimburse the Customer.
If the exchange inquiry is valid, ANGELA BARBIERI will process the inquiry in commercial fairness within fifteen (15) working days following the reception of the returned products.
In case of reimbursement inquiry
Shipping costs for the first delivery will be reimbursed based upon the least expensive shipping fees offered on our website; related shipping costs for the return to ANGELA BARBIERI shall be borne by the Customer. In case of partial reimbursement, shipping costs will not be reimbursed.
Electronically credited invoice cannot be used on the Website and will not be delivered to the Customer under any circumstances by ANGELA BARBIERI or any authorized distributors of ANGELA BARBIERI. The Customer shall be reimbursed within fourteen (14) days following the reception of the products. ANGELA BARBIERI will reimburse the Customer using the same payment method initially used during purchase (credit card, Paypal account or Gift certificate).
The Customer shall send a non-compliant product(s) inquiry the following day of delivery at the latest, any inquiry relating to delivery error and/or non-compliant product(s) evident or in quality regarding designated product(s) on the order form (sent by error, defective products, etc.). Any inquiries received passed this period will be rejected without further allowed complaint.
This inquiry shall be brought to ANGELA BARBIERI by telephone or e-mail to email@example.com
Upon reception of the inquiry, ANGELA BARBIERI shall provide a return number for the non-compliant product(s) communicated to the Customer. The return of a product(s) can only proceed after reception of a return number by following the steps issued in “Return inquiries” provision.
ANGELA BARBIERI will examine said product(s). If the non-compliant nature of the product(s) is confirmed, ANGELA BARBIERI agrees to:
- either exchange the product(s) (standard exchange depending on availability or exchange for another article of the same price) and to reship it to the Costumer (delivery costs borne by ANGELA BARBIERI)
- either reimburse the Customer.
In either case, shipping costs occurred for the return of the product(s) will be reimbursed only if the non-compliant nature of the delivered products was confirmed. Shipping costs must be justified with a receipt and cannot exceed 15 Euros.
Gift vouchers sold by ANGELA BARBIERI on the Website are only usable on the Website and cannot be used at any authorized ANGELA BARBIERI distributor or any other site selling products under the brand ANGELA BARBIERI.
They are valid within one (1) year following the date of purchase and cannot be exchanged or reimbursed.
They can be combined with each other or with other promotional offers.
During purchase of a Gift voucher on the Website, an electronic code is generated then sent to the Customer by e-mail. The monetary value of the code matches the Gift voucher’s amount purchased by the Customer. The amounts are indicated in Euros VAT. The purchase of a Gift voucher does not entail delivery costs.
The Customer will be provided a confidential code with one-time use, allowing the Customer (or recipient of its choice, hereinafter called the “User”) to deduct the amount of the Gift voucher to the global amount of an order carried thru the Website.
The Gift voucher is sent by e-mail to the Customer upon payment reception.
ANGELA BARBIERI cannot be held liable in case of loss, theft or unreadability of the Gift voucher, nor in case of error in the e-mail address of the recipient of the Gift voucher.
ANGELA BARBIERI offers to the Customer to download a template on the Website that can be printed, on which the Customer can write the code, the amount for the Gift voucher and also a note in order to offer this Gift voucher. ANGELA BARBIERI may not be held liable regarding the information written by the Customer on the template for the Gift certificate.
Use of Gift voucher
A Gift voucher can only be used upon creation of a ANGELA BARBIERI account the Website (see section “Order confirmation”).
During the order process, the User must enter the discount equivalent to the Gift voucher in the corresponding line on the form, during the payment step. The amount on the Gift voucher will be deducted from the total amount of order, which will automatically be recalculated.
If the amount of order is superior to the amount on the Gift voucher : the Gift voucher User shall pay the difference by credit card or Paypal account.
If the amount of order is inferior to the amount on the Gift voucher : the User loses the difference. No electronically credited invoice shall be delivered in return.
In case of loss or theft
Any inquiry relating to the loss of a Gift voucher must be submitted to the Customer Service exclusively by the Customer (being the person that purchased the Gift voucher ).
If the Gift voucher is still valid and the code has not been used, the Customer Service can resend the corresponding deduction code to the Customer.
If the Customer Service notices that the code has already been used, ANGELA BARBIERI will not deliver any new Gift voucher under any circumstances. A Gift voucher that is lost, stolen or forged cannot benefit from any exchange or reimbursement. The Customer will be regarded as liable of any use of the Gift voucher. The Customer has the duty to inform the User regarding the conditions of use of Gift voucher delivered by ANGELA BARBIERI.
In case of forgery, attempt of deception or suspicion of illegal activities relating to an order paid by one or several Gift voucher(s),ANGELA BARBIERI may close the corresponding Customer’s account(s) and/or request another method of payment. In that case, the designated Customer cannot request the account be unfrozen, neither the reimbursement of the amount corresponding to the Gift voucher(s).
After-sale service - Repairs
The after-sale service of ANGELA BARBIERI (“SAV”) can only be solicited within the frame of orders processed thru the Website. Inquiries for repair relating to ANGELA BARBIERI products purchased in store or any other distributors will not be operated by the SAV.
Scope of intervention of the SAV
Products sold on the Website have a six (6) months warranty following the date of purchase.
Repair inquiries are processed within the limit of the competences of the SAV, which are:
- stitching problems
- ripped lining
- loss or break of the metallic parts (snap hooks, hooks, rivets, zips, etc.)
- defective zips.
ANGELA BARBIERI EURL cannot be held liable for problems relating to the evolution or deterioration of the leather (discoloration, color transfer, spots, etc.) and will not engage into any rehabilitating repair of the leather.
Any repair inquiries sent after the six (6) months warranty period will be submitted for examination to the SAV and invoiced according to the necessary degree of intervention, upon agreement between both parties.
1- The Customer contacts the SAV by e-mail at firstname.lastname@example.org, providing its name and address, order number, and also the encountered problem, with photographs if needed.
2- The SAV examines the inquiry and validates this inquiry if the aforementioned conditions are met for the said article.
3- The Customer must then send the repair inquiry via its ANGELA BARBIERI account on the Website, by selecting the order then the said article.
4- The Customer receives an agreement notification from the SAV by e-mail and will then be able to generate the return note.
5- The Customer reship the product to the following address (including the return note) :
ANGELA BARBIERI EURL
Service après-vente ANGELA BARBIERI
231 rue Saint honoré
Shipping costs due to the return of products will be borne exclusively by the Customer. ANGELA BARBIERI recommends the Customer to reship the products using Colissimo with delivery against signature, with complementary insurance covering the value of goods that will guarantee the monetary compensation of should loss or deterioration happen. The company ANGELA BARBIERI shall not be held liable for delivery problems occurred during the reshipment (loss, theft, overly long delivery time, damaged package, etc.).
ANGELA BARBIERI retains the right to refuse repair that does not enter the scope of the SAV’s competences or if ANGELA BARBIERI notices that the product has simply experienced normal time deterioration, that it was inappropriately used or looked after or has suffered accidental damages.
If the inquiry is delivered within the warranty period, the SAV will proceed, as much as possible, to the repair of the defective product, free of charge, and will reship the product within fifteen (15) working days following the reception of the said product.
Once repaired, the product is reshipped to the Customer, ANGELA BARBIERI will bear delivery costs.
- Leather strip replacement: it is not necessary to reship the product. The SAV can reship the replacement piece directly to the Customer, by postal service.
- Snap hook / shoulder strap problem: if the occurred problem only relates to the shoulder strap, it is not necessary to reship the product. The Customer can only reship the shoulder strap to the SAV.
The companies ANGELA BARBIERI EURL and ANGELA BARBIERI holds copyrights, trademarks and/or proprietary rights to publish elements that appear in the catalogue of the e-shop including but not limited to photographs, for which ANGELA BARBIERI was granted publishing rights.
The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, trademarks, service marks and other material are the property of ANGELA BARBIERI EURL and ANGELA BARBIERI. In application of the French Intellectual property Code, total or partial reproduction by any process whatsoever and/or distribution, publication, modification, sell of the partial or entire Website or creation of derivatives from the Website, by third parties are strictly forbidden.
Brand names ANGELA BARBIERI and all other brands and logos appearing on the Website, whether declared or not, including the domain names “angelabarbieri.com” and “angelabarbieri.fr” are owned and controlled by ANGELA BARBIERI EURL and ANGELA BARBIERI. Total or partial reproduction by any process whatsoever and/or distribution, publication, modification or use of the brands without prior express written consent by ANGELA BARBIERI, for whatever reasons, are strictly forbidden.
Limitation of liability
The photographs and texts reproduced and illustrating the products do not fall within the scope of the contract and ANGELA BARBIERI liability may not be held in connection with any error from one of these photographs or texts.
ANGELA BARBIERI shall in no event be liable to the User or any third parties, by way of indemnity or by reason of any breach of the contract or in tort or for loss of production, loss of profit or loss of any contract, or for any indirect, special or consequential loss or damage that may be suffered by the User in connection with the incorrect use of the sold goods.
The limitations of liability also apply to any suspected modifications of products from the suppliers.
The company ANGELA BARBIERI may retain the right to reject an order following a computer bug, error in the filling of the forms, hacker attacks or any internal or external malevolence.ANGELA BARBIERI shall inform the Customer of the order cancellation. Should you notice any errors, please inform by e-mail at email@example.com.
Without limitations to the provided conditions laid down in the previous paragraphs, the liability of ANGELA BARBIERI following these General Terms of Sale cannot exceed a sum equating the sum paid or payable during transaction at the origin of the said liability, whatever the cause or form of implied action.
The company ANGELA BARBIERI may not be held liable for non-performance of the order in case of out of stock or unavailable product, of Force Majeur event, of disruption or partial or total strike from the postal services and methods of shipping and/or communication.
Regardless of any specific warranty terms extended to Customers with the product delivered, all products sold on the Website are subject to the following statutory warranties:
Article 1641 of the Civil Code
The vendor is subject to the warranty against hidden defects in the sold product rendering it unfit for its intended use, or which so impair such use that the purchaser would not have bought it or would have paid a lower price, had the purchaser been aware of the defect(s).
Article 1648 of the Civil Code
The action based on redhibitory defects must be brought by the purchaser within a period of two years following discovery of the defect. In the case provided for in Article 1642-1, the action must be brought, under pain of
being time-barred, within the year following the date on which the seller may be discharged from patent defects.
Article L211 -4 of the French Consumer Code
The vendor is required to deliver a product that complies with the contract and shall be liable for any non-compliances existing upon delivery. The vendor shall also be liable for non-compliances resulting from the packaging, the assembly or installation instructions where the vendor is liable under the contract for assembly/installation or where it was carried out under the vendor’s responsibility.
Article L211 -5 du Code de la Consommation
To comply with the contract, the product must:
1. Be fit for the use normally expected of an item of its type and, where appropriate: correspond to the description given by the vendor and have all the qualities presented to the purchaser by the vendor in the form of a sample or model; have the qualities that a purchaser can legitimately expect given the public statements made by the vendor, producer or his representative, in particular in advertising or labeling; or
2. Have the characteristics defined by mutual agreement by the parties or be fit for all special uses sought by the purchaser which the vendor was made aware of and accepted.
Article L211-12 du Code de la Consommation
Legal action based on non-compliance is time-barred two years after the delivery of the product
ANGELA BARBIERI cannot guarantee nor grant warrantee:
- that the Website is void of viruses, data crashing programs, Troy horses or any other destructive material ;
- as to the accuracy, timeliness or completeness of any information or material on the Website date.
The Website may contain technical imprecisions or other defects, ANGELA BARBIERI will not guarantee corrections of these defects. The Website is presented “as is” and “according to availability”.
Protection of Personal Data
ANGELA BARBIERI guarantees to not divulge to any third parties, personal information that is collected within the scope of distance selling, as this information is needed to process and deliver orders, as well as for preparing invoices. Such personal information is strictly confidential. These personal data will only be used by internal services for processing orders and to reinforce and personalize communication thru letters / e-mails or Website personalization according to users noticed preferences.
In accordance with the Law of January 6, 1978, Website users are entitled to access, modify, correct and delete data concerning them.
In order to exercise this right, Website users must send an e-mail to the following address: firstname.lastname@example.org
Dispute resolution – Applicable Law
In the event of a dispute, the Customer will in priority address ANGELA BARBIERI for an amicable resolution.
The Customer may also lodge a complaint on the ODR platform (http://ec.europa.eu/consumers/odr/
), established by the European Union, dedicated to the dispute resolution between the Customer and the traders arising from online cross-border purchase.
This platform is exclusively dedicated to online purchases, between private and professional individuals.
Satisfied or refunded 15 days to decide
by credit card, Paypal or 3x free of charge